If you want to deliver great service, treat people as if they were totally right.  It doesn’t matter if they are not. (Because from their...

If you strive for excellence, avoid rework. Don’t aim for perfection, but regular rework really decreases the trust in your general work...

You are not sure what to do with your life? You have some doubts about your career (options)? You feel stuck in a job and are frustrated?...

Photo by Sigmund  on Unsplash We often complain about what is going wrong or who is not meeting our expectations.  That is why it is...

Imagine you enjoy your meal at a restaurant. You enjoy the food. You enjoy the drinks. And you enjoy the atmosphere. The atmosphere is...

For sure you all know those little cards or signs in a hotel bathroom which say something like, Please help us protect the environment....